Click the sections below to browse Frequently Asked Questions.

Contact your organization's training coordinator to create your account for the the training site.

You may try to reset the password by clicking here.

Passwords must be at least EIGHT or more characters and have at least ONE number.

Please click here to leave a message for the support technician who can help you gain access to your account.

You can update your account with your new email address after logging in by clicking on your name in the menu and then clicking on Update Profile.

If you are having difficulty logging in, try resetting your password here.

The most common reason you cannot see your certificate is that you have not completed all the required steps to finish the course. Your certificate will not be issued until you have checked the “I understand and agree” box and submitted your response on the Agreement step of the course.

You will be emailed at the address listed in your profile when the training certificate has been issued.

Courses can be retaken one year after enrolling. Please check with your organization to see if you need to retake a course or enroll in a different one.

Yes, your past certificates will be available on your home page to view.

Yes, your enrollment will last for one year, after which your organization may purchase the course again and ask you to re-take it to get a new certificate.

Check the course catalog for current training options.